Refund policy

Once an order is confirmed, Rosier Foods will not accept return or refund requests. However, in any of the situations below, we are more than happy to work with our patrons to find an amicable solution that is fair to all parties.

In Case of Damaged Product:

  • Rosier Foods needs to be notified of any damaged product within 2 days from the delivery date via email to care@rosierfoods.com.

  • Please include your order number, an image of the invoice, 1 outer box image, 2 clear images of the damaged product, and an unboxing video.

  • In case of multiple item shipments, only the affected product can be returned and replaced.

  • We will promptly replace the damaged product and ensure an amicable solution.

  • Emails will be responded to within 24-48 hours, and full assistance will be provided thereafter.

In Case of Missing Product:

  • Rosier Foods needs to be notified of any missing product within 2 days from the delivery date via email to care@rosierfoods.com.

  • Please include your order number, an image of the invoice, 1 outer box image, 2 clear images of the opened box, and an unboxing video with all items received.

  • We will be unable to accept a refund request. However, we will be happy to promptly re-send the missing product.

  • Emails will be responded to within 24-48 hours, and full assistance will be provided thereafter.

In Case of Spoiled Product:

  • Rosier Foods needs to be notified of any spoilage within 2 days from the delivery date via email to care@rosierfoods.com.

  • Please provide your order number, date of packaging/manufacture, and clear images or a video of the product.

  • Due to the natural and handmade nature of our products, variations in taste, texture, color, or aroma may occur. This is completely normal and not considered a defect.

  • We ensure no compromise is made in the production process, using only the best natural ingredients to retain maximum nutritional value.

  • After due investigation, we will replace the product if necessary and ensure a fair resolution.

  • Emails will be responded to within 24-48 hours, and full assistance will be provided thereafter.

Refund Processing:

  • In cases where a refund is applicable, it will be processed within 48 hours of receiving the product at our warehouse.

For any further queries, please reach out to us at care@rosierfoods.com. We are here to help!